How can I see the charges on my credit card statement?

How can I see the charges on my credit card statement?

The charges for packages purchased on the Site will be visible on your credit or debit card statement with the wording that it was communicated to you during the purchase process or found in the payment receipt uploaded on the site in the Purchase Receipt section or, from the payment service provider used to collect the relative amount.
For more details, please consult the appropriate section of the Terms and Conditions.

Please bear in mind that sometimes the debit times shown on the statement may not coincide with the times of purchases made on the site, this discrepancy is due solely to technical reasons, related to the location of the bank's server managing the transaction.

If you encounter any kind of problem with the subscription, discrepancies with charges or seek clarifications, please contact customer care via the contact form.
Our operators will immediately handle your request.

To speed up the solving of problems related to your payments, before contacting your bank we invite you to contact our customer care via the contact form.



    • Related Articles

    • Accepted payment methods

      PAYMENTS WITH CREDIT OR DEBIT CARD We use leading payment institutes to provide a secure system and accept all credit and debit cards. To make your data as secure as possible, we do not store any card information on our servers. To pay using credit ...

    • How can I check the charges for purchases made with Google Pay?

      Charges for packages purchased on the site will be visible directly on the credit or debit card statement associated with Google Pay, with the description provided in the payment receipt found in your profile. If you encounter any issues with your ...

    • How can I check the charges for purchases made with Apple Pay?

      Charges for packages purchased on the site will be visible directly in the Wallet app installed on your Apple device, as well as on the credit or debit card statement associated with Apple Pay, with the description provided in the payment receipt ...

    • Refund

      If you wish to request a refund, you must send an email with your request directly to customer care via the contact form. Once submitted, the request will be handled by our operators, carrying out relative checks and replying via email. Please ...

    • What happens after paying?

      Once the payment is made, the credits will be updated in your profile. The receipt of your order will be uploaded to your profile.