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Tips and information on payments
In this article we will talk about: Payment problems Request for 3DS authentication 1. PAYMENT PROBLEMS Why was my credit or debit card refused? There are many reasons why the payment may be rejected by your card issuer. The most common are: ...
How can I retrieve my password?
On the homepage of the Site, click on the "Login" button and under the login fields click on the "Forgotten your password?" Enter the email address you used to sign up. You will receive an email box with the procedure used to reset and set a new ...
Why do I have to verify my email address?
To access the service, you must use a valid email address to which you frequently log in to check your messages. We conduct these checks to ensure that all our customers are verified, thus maintaining a high standard of service. Additionally, you may ...
How can I check the charges for purchases made with Apple Pay?
Charges for packages purchased on the site will be visible directly in the Wallet app installed on your Apple device, as well as on the credit or debit card statement associated with Apple Pay, with the description provided in the payment receipt ...
How can I check the charges for purchases made with Google Pay?
Charges for packages purchased on the site will be visible directly on the credit or debit card statement associated with Google Pay, with the description provided in the payment receipt found in your profile. If you encounter any issues with your ...